BayFlower Moving Group

Move from Maryland to California. Supervisor of the unpack was very unprofessional. Much to familiar with me, and denigrated the other movers on the job who were doing all the work he did very, very little. Broke a shelf to a cabinet in front of me because he handled it carelessly, and then showed no remorse. Just told me to put a claim in. They damaged several items in the move. Fortunately, none were irreplaceable. I expected there might be some damage on a cross-country move, but it was more that I was disturbed by the laissez-faire attitude about it. Instead of an apology, it was, "Oh, that's broken. Hm. Well, you can make a claim.".

Move size: 4 Bedroom Home Service cost: $10000

SCAM ALERT!! The sales guy Rob C is a complete liar. The company is very misleading and everything they do is in such a way in that you cannot fight the charges. ** Bay Flower Moving Group (not May Flower Moving Company) is really just a front for North American Master Lines (not North American Van Lines). Asked him several times if his company was in someway related to North American Master Lines (http://www.bbb.org/south-east-florida/business-reviews/moving-and-storage-companies/north-american-master-lines-in-hallandale-beach-fl-90062254) and he said several times he had never heard of them. He claimed that they "owned" their own trucks but the movers for pickup showed up in a North American Master Lines truck! I have a picture to prove it! ** When we were setting everything up with them like our pickup and "first available delivery date", we needed to have a couple day window as to when our stuff would arrive as we were moving across the country and I was planning on driving my cars out and my family then fly in after our stuff arrived. Rob told me the scheduled truck had to be on the other side of the country by January 2nd so he assured me that the truck would there by the 29th or 30th of December. So this is what we planned all of our travel around. Our stuff was pickued up on the 22nd of December. When I arrived to our final destination, I called to see where the truck was. I couldn't get a hold of Rob (see below) so I called customer service and she told me that my stuff was still at the origin distribution site waiting to be packed onto the semi! I was shocked as that meant it was still at least 3 days away and my family was coming the next day, expecting to see a house with a lot of boxes. She continued to tell me that a move of this length would be at least 7-17 business days. We had to buy a lot of stuff just to live.  My stuff was finally delivered today on January 6th.  ** We gave him an itemized list of everything we had in our 3 bedroom townhouse and he gave us a "estimate" for $3,200 for 766 Cubic Feet (~$4.20 per cubic foot plus their fees) sounded great to us as this was the same amount of money to rent a U-Haul. What I should have done was the math to figure out the linear feet in a truck this be. Based on an 8ft wide and 8.5ft high box truck, it left me with 11 linear feet in the truck which would never fit all of our stuff. He told me on the phone that the movers would have a line in the truck and when they got to that point they would say, "Would you like us to continue packing?". They were also suppose to do a quick estimate of whether they thought it would fit in the allocated space. Both of these they never did, they just kept packing the whole truck which was 1600 cubic feet. At the end, the total cost was $7,400!! ** When the movers came to pick up our stuff, they made me sign the contracts before they started packing. One of the key things in the contract is I would under any circumstances fight the charges with my credit card company. They made me sign a materials contract that said I would pay for whatever materials they felt were "necessary" for the items being packed. On that list was packing tape which I thought was weird and they charged $4 per roll. I thought to myself, how much tape could you possibly use on a few pieces of furniture? They used over $400 worth of tape as they would literally wrap one piece of furniture (with furniture cover) with several rolls of tape. Some of their contracts were actually from other companies that they just blacked out the name of. Very unprofessional. ** Rob sounded very sincere over the phone. He's a sales guy though. From the beginning he said his phone was on 24/7 if I ever needed to contact him. Before our move, this was true. When I tried contacting him wondering when our stuff would be delivered, he stopped answering my phone calls. I called him about every hour that day (29th) and no response. Left him a voicemails. He did eventually give me a call back and said he would look into it. I didn't hear back. Called him over and over again the next day and still no response. I used my fathers phone, which has a different area code, to call him and he answered! After I learned he was screening my calls, I knew he was just a big ol' liar. He gave me some lame excuses but it didn't matter. I confronted him on everything that was going on (ie different companies, the tape fiasco, improper practices of pickup movers, delivery date..) and he had lots of excuses. He said he would talk to the owner about it the next day and get back to me. Never heard back. ** Delivery! When we got the call that our stuff was finally being packed on the semi and would be delivered in 3-5 days, we were elated! The truck driver called me on the 5th saying that he would be here the next day and said I needed CASH for the remaining balance of a little over $3,000. I got a money order as the invoice said that I could. I filled out the money orders making them out to Bay Flower because I was told that they only use their own trucks. The truck driver got frustrated because he worked for a different moving company and couldn't accept them but after some arguing he did. He then counted my stairs and said because I have more than 7 stairs, they would charge extra. Rob and the customer service rep told me this only applied to outdoor steps when I had asked him about it earlier. So I had to pay him $150 extra since they had all of our stuff. They worked hard and were nice but very shady when it came to company names. It took me several times to get out of the truck driver what company he actually worked for. **Stay away from them! It's not worth the hassle.

Service cost: $7550

Nobody likes moving, let's be honest. But out of the sea of movers you can choose from, Bayflower is the ONLY one that gives you all of the information up front. Not only do they talk about their own polices and pricing, but my sales rep gave me SO much information about how moves work and the realities of moving in DC. What I never could have known when getting ready to leave the city is that long distance moving companies use an 18 wheeler tractor trailer to do moving. This makes sense because they want to move as many people at a time to keep costs down and obviously to make it logistically possible. Now I never realized that in DC you cannot use a tractor trailer, whether it's legal or not is not the issues but just physically it's impossible for a trailer to move around on those streets. Out of the 5 companies I talked to, Bayflower was THE ONLY ONE to tell me any of this. Not only that, but since they knew that the trailer was not going to make it to my house, they arranged for a smaller truck (i think 22 or 24 feet?) to come to the house to do the pickup. First of all, I appreciated that Bayflower was careful enough to include the charges for the extra truck and labor into my move cost so I knew what it would cost me. Second of all, instead of bringing the trailer and wasting time when most companies know that the trailer will not make it anywhere in the city, Bayflower just brought the smaller truck to start with to avoid that whole headache. It made my life so much simpler to not have to worry about that, and now looking back I realize that it would have made me crazy to find this out on move day when I was already super stressed! I had to give that main example of Bayflower's  thorough approach to moving. Beyond the above, the estimate was meticulous and not one extra dime was charged. I loved everything from my first phone call to the moment the movers left my new home. Everyone involved with my move was personable, helpful and clearly they have great communication between departments because my sales rep made sure that the operations department was aware of my special requests and time limitations (yes I was THAT CUSTOMER, sorry guys!). Seriously Bayflower really worked hard for the customer, and puts their needs first (well, as long as they can accommodate it within their guidelines). You will feel like their most important client no matter what your move is like.

Service cost: $3000

I was not ready for a move now. But I am so in connected with my parents and as they are getting older, I felt a need to be with them at this age. Last week my mother got horribly sick and I decided to move to them. So I search the net and got bayflower's  number on internet. I made a call. They were simply amazing. Every step of the experience was smooth and satisfactory. From their great customer service over the phone, to the courteous professional, friendly movers that showed up, the moving experience was superb. The movers concentrated on getting the job done and none of my item arrived damaged. They ensured that the move was a success as I was promised. I am grateful to you guys.

Service cost: $4699

SCAM ALERT! DO NOT USE COMPANY. Bay Flower Moving Group US DOT: 2019093 MC: 757617 1971 W Lumsden Road Brandon FL 33511 www.bayflowermovinggroup.com  3/29/14-Signed contract Binding Moving Estimate Job No: B7853521  Customer Rep:  Kane Golden; David Ortiz Phone: 888-377-7702  Ext. 8006 Fax    : 813-433-5162 Email : kane@bayflowermovinggroup.com  Email : david@bayflowermovinggroup.com  Email : nina@bayflowermovinggroup.com Email : kenny@bayflowermovinggroup.com Email : elizabeth@bayflowermovinggroup.com   3/29/14- Signed deposit check for $600 “This message is to confirm that on 03/29/14 11:47:31am MDT, a check in the amount of $600.00, made payable to Bayflower Moving Group was submitted using your email address as the point of contact. The confirmation number for this transaction is 14088000107.” Move date scheduled or 4/8/14. Called and sent e-mails with no response until afternoon o Saturday April 5, 2014 when it was sent to dispatch. Dispatch informed customer that they could not do the job as quoted. Sent a revised quote on Monday April 7, 2014 at 4:00 PM for next day that was not acceptable to client. Client cancelled and was told by sales she would receive an $800 refund- to cover deposit and need to change airline flights. Although this did not compensate for all additional expenses incurred because Bayflower would not abide by contract agreement, client was willing to accept and move on. Costs or delay resulting in additional rent payments, last minute scrambling, car rental. etc. well exceeded $1500 in addition to delays, trying to find new moving company, several air flight changes, tremendous aggravation and frustration, missed events, and loss of property. 4/10/14- First requested refund. Dispatch called and said they could only send $600 deposit back and whoever said they would compensate for additional costs was mistaken. At this point I had to decide if I wanted to file a lawsuit or not but in the interest of time told them to at least send back the deposit. They also requested that I not write a bad review on the company on the Internet. 4/11-4/30- Requested refund in writing every other day. 4/27/14- Finally arrived at destination. 4/28-5/19- Continued to request refund almost daily and was promised it was on its way 5/20/14.

Service cost: $4000

Since it was our first time relocation, so we were bit tensed about the entire relocation. Tension gripped us more as because we did not have any sort of idea in wrapping, organizing and re-assembling. Finding no other way out we decided to give bayflower a call. They answered all our queries with patience and set us a price quote based on the inventory. The moving representative took the initiative to make everything clear until it gets transparent to us. Our sales guy spoke volumes for the service record and customer satisfaction level. Having had a prolonged discussion with them, we got a clear view over bayflower and decided to select them. Initially, I was quite vacillating but in course of time I became well acquainted with everything To be very frank, the entire team was highly responsible and did their job with sincerity. They were well organized. Moreover, they were so dexterously professional and immensely efficient that we were not in a position to believe that moving with belongings across US could be achievable smoothly. Thanks to them for making it all possible. I wish them all the best in near future.

Service cost: $5600

The team that was sent to me were very friendly, professional, and communicational. Also good price, excellent job overall. They have done a very good job. I liked the fact all fragile items were protected with bubble wrap. Each box and piece of furniture were put in the place where we told them. I am very happy with the service I received from this moving group and there were no hidden charges. The team worked really hard without stopping.
My partner and I are thrilled that we chose bayflower!

Service cost: $3600