BayFlower Moving Group

Move from Maryland to California. Supervisor of the unpack was very unprofessional. Much to familiar with me, and denigrated the other movers on the job who were doing all the work he did very, very little. Broke a shelf to a cabinet in front of me because he handled it carelessly, and then showed no remorse. Just told me to put a claim in. They damaged several items in the move. Fortunately, none were irreplaceable. I expected there might be some damage on a cross-country move, but it was more that I was disturbed by the laissez-faire attitude about it. Instead of an apology, it was, "Oh, that's broken. Hm. Well, you can make a claim.".

Move size: 4 Bedroom Home Service cost: $10000

SCAM ALERT!! The sales guy Rob C is a complete liar. The company is very misleading and everything they do is in such a way in that you cannot fight the charges. ** Bay Flower Moving Group (not May Flower Moving Company) is really just a front for North American Master Lines (not North American Van Lines). Asked him several times if his company was in someway related to North American Master Lines (http://www.bbb.org/south-east-florida/business-reviews/moving-and-storage-companies/north-american-master-lines-in-hallandale-beach-fl-90062254) and he said several times he had never heard of them. He claimed that they "owned" their own trucks but the movers for pickup showed up in a North American Master Lines truck! I have a picture to prove it! ** When we were setting everything up with them like our pickup and "first available delivery date", we needed to have a couple day window as to when our stuff would arrive as we were moving across the country and I was planning on driving my cars out and my family then fly in after our stuff arrived. Rob told me the scheduled truck had to be on the other side of the country by January 2nd so he assured me that the truck would there by the 29th or 30th of December. So this is what we planned all of our travel around. Our stuff was pickued up on the 22nd of December. When I arrived to our final destination, I called to see where the truck was. I couldn't get a hold of Rob (see below) so I called customer service and she told me that my stuff was still at the origin distribution site waiting to be packed onto the semi! I was shocked as that meant it was still at least 3 days away and my family was coming the next day, expecting to see a house with a lot of boxes. She continued to tell me that a move of this length would be at least 7-17 business days. We had to buy a lot of stuff just to live.  My stuff was finally delivered today on January 6th.  ** We gave him an itemized list of everything we had in our 3 bedroom townhouse and he gave us a "estimate" for $3,200 for 766 Cubic Feet (~$4.20 per cubic foot plus their fees) sounded great to us as this was the same amount of money to rent a U-Haul. What I should have done was the math to figure out the linear feet in a truck this be. Based on an 8ft wide and 8.5ft high box truck, it left me with 11 linear feet in the truck which would never fit all of our stuff. He told me on the phone that the movers would have a line in the truck and when they got to that point they would say, "Would you like us to continue packing?". They were also suppose to do a quick estimate of whether they thought it would fit in the allocated space. Both of these they never did, they just kept packing the whole truck which was 1600 cubic feet. At the end, the total cost was $7,400!! ** When the movers came to pick up our stuff, they made me sign the contracts before they started packing. One of the key things in the contract is I would under any circumstances fight the charges with my credit card company. They made me sign a materials contract that said I would pay for whatever materials they felt were "necessary" for the items being packed. On that list was packing tape which I thought was weird and they charged $4 per roll. I thought to myself, how much tape could you possibly use on a few pieces of furniture? They used over $400 worth of tape as they would literally wrap one piece of furniture (with furniture cover) with several rolls of tape. Some of their contracts were actually from other companies that they just blacked out the name of. Very unprofessional. ** Rob sounded very sincere over the phone. He's a sales guy though. From the beginning he said his phone was on 24/7 if I ever needed to contact him. Before our move, this was true. When I tried contacting him wondering when our stuff would be delivered, he stopped answering my phone calls. I called him about every hour that day (29th) and no response. Left him a voicemails. He did eventually give me a call back and said he would look into it. I didn't hear back. Called him over and over again the next day and still no response. I used my fathers phone, which has a different area code, to call him and he answered! After I learned he was screening my calls, I knew he was just a big ol' liar. He gave me some lame excuses but it didn't matter. I confronted him on everything that was going on (ie different companies, the tape fiasco, improper practices of pickup movers, delivery date..) and he had lots of excuses. He said he would talk to the owner about it the next day and get back to me. Never heard back. ** Delivery! When we got the call that our stuff was finally being packed on the semi and would be delivered in 3-5 days, we were elated! The truck driver called me on the 5th saying that he would be here the next day and said I needed CASH for the remaining balance of a little over $3,000. I got a money order as the invoice said that I could. I filled out the money orders making them out to Bay Flower because I was told that they only use their own trucks. The truck driver got frustrated because he worked for a different moving company and couldn't accept them but after some arguing he did. He then counted my stairs and said because I have more than 7 stairs, they would charge extra. Rob and the customer service rep told me this only applied to outdoor steps when I had asked him about it earlier. So I had to pay him $150 extra since they had all of our stuff. They worked hard and were nice but very shady when it came to company names. It took me several times to get out of the truck driver what company he actually worked for. **Stay away from them! It's not worth the hassle.

Service cost: $7550

This is a very exciting time in my life. Let me back track. I am a musician. I have been playing in dive bars, cover bands, and pretty much anywhere with a PA system for the past 10 years. When I got the news of my new job working music production for NBC I was ecstatic. I had to move sort of quickly so I got cracking and getting my stuff over to Cali. I called 4 companies. I settled on Bayflower moving group for one simple reason, THEY ACTULLY KNOW WHAT THERE DOING! Joe was my consultant for the project. He was the main reason I booked with Bayflower Moving Group. All the other companies I spoke with seemed nice and respectful. However, I felt like I was getting eyed to death. Bayflower Moving Group clearly defined the limitations and the exceptions. His crew that he hand picked was great. His crew busted their butts lugging my heavy amps, sofa, and everything up three flights of stairs. And the icing on the cake is there was no damage. I am embarking on a very important journey in my life. I have never been happier and Bayflower Moving Group just kept the positive vibes going with the excellent service they provided me. I will always speak highly when asked about . Thanks again.Bayflower Moving Group you guys were just awesome.

Service cost: $5600

Here is my experience with bay flower. I needed a mover from NJ to fl, so I put my information online and was contacted by bay-flower as well as several others. Bay flower was the last to contact me and I was about to go with a different mover where they told me they saved me from a broker situation, so I put my trust in them and boy was I was wrong. They told me they were actual movers and not brokers and that this price I had was binding. Before the actual pick up they were very respectful and looked promising. So they came to pick my belongings up and they came with individuals that looked like they haven't slept in days, so anyways they come to tell me my cubic feet was higher then expected they then tripled my price. So I had to take this price because I had to get out of my place and had no other options. So after I got forced into this ridiculous situation, I then went far into looking up this so called "Bay-flower" which by the way they use that name to trick you into thinking they are mayflower, they were other known as north American master lines who has the same problems tripling prices and breaking and stealing items. If you are moving stay far away from these phonies before you are stuck like me. I will not stop until they are stopped I can promise you that.

Service cost: $5000

Here's my experience with this sad excuse of a business. I found this company online by there reviews, they seemed to be very reputable and could handle this move from fl to TX. They gave me a binding price over the phone where I pressed the issue of a in-home, they explained that the guaranteed this price and it would not change so I put my trust in them. When they got there before they even put anything on the truck they said I had 2000 more cubic feet then what was estimated and my price went from $2700 to $7000. They are con artist and said that any other company who came out would have charged me more and acted like they were doing me a favor. That is why I wanted a in-home, so I had already gave a deposit for 800 so I pretty much had 2 options let them keep the 800 and risk this again and go with someone else or deal with this bait and switch static. My stuff when delivered took almost a month where they said 5 days and my items were broken and some stuff was missing. Please do your self a favor and stay far away from these crooks. They are better known as north American master-lines who was a scam company but they now changed there name to bay-flower which is not! Mayflower. Do not get confused please. They also bury bad reviews with fake good reviews. Stay away!

Service cost: $7018

Everyone I dealt with from Bayflower Moving Group is professional and responds to voicemail messages and email in a timely fashion. They gave me an flat rate etimate over the phone, and they kept their word about cost and delivery time frames. In addition, they always happily answered any questions and addressed any concerns that we had. All in all, they really help make me feel at ease about moving. The movers were focused and clearly experienced based on the way that they expedited our move. Bayflower came highly recommended to us by a friend, and now I would like to highly recommend them to everyone else.

Service cost: $3000

 I heard a lot about bayflower moving group and also saw some very good comments about them in several websites. All these positive feedbacks actually forced me to call them just before my move. I called them and talked with their sales person. He was very responsive and smart to figure out what I want. He offered me a deal so attractive that I could not say no to him. I hired Bayflower Moving Group for my 2 bed room move. I had high hopes from them and they also kept their reputation by doing everything perfectly for me. They saved my time and money and ensured a very fast and accurate move. I strongly recommend this company to everyone.

Service cost: $8500

 I was searching for a very good company for our recent move. My wife and I discussed with few good rating companies and they didn't disappoint us about their quick reply. We want to give big thank you all of them especially our great company Bay Flower Moving. Their very friendly salesman offered me reasonable price and customer care was really always available. Their extremely trained up and skillful movers did really awesome job with the whole process. We are very happy to work with this excellent company. If you want to receive stress free relocation service, I highly recommend this great company. Thank you very much guys!

Service cost: $7000

I recently used the services of Bayflower Moving Group and I am happy that I decided to hire them. It was for my mom's move to her new one bedroom apartment. I usually try to stay on top of everything and coordinate every single thing, but this time I was very busy at work and neither had time nor energy to be there to help my mom. I am very grateful to the guys from Bayflower Moving Group- they not only did show up on time, but successfully moved all my mom's stuff in less than four hours. It is hard to please my mom - she often complains about everything, but this time was really an exception, she was happy which was very relieving. Thank you to Bayflower Moving Group for their professional work. I would highly recommend them to anyone who is looking for moving services.

Service cost: $5000

In the past 8 years, I have had 3 local moves and 2 long distance moves, so I have a lot of experience with movers. While I never had a bad experience, Bayflower Moving Group recent long distance move for me from Wilmington to Virginia Beach was the best experience ever! All 3 guys on the crew were educated, clean and professional looking, and were focused on customer service. This customer service focus permeated the entire experience, starting with the sales manager. He gave me a quote and it was a little higher than some of the other quotes I had received. Because I felt more comfortable with his professionalism and knowledge that came from sales rep I felt more at ease with this company.When the crew came out to my house, they all greeted me like an old friend and immediately gave me confidence that they knew what they were doing. Not only did they literally run throughout the day, but they also wrapped everything, stacked it carefully, and planned out how they were going to fill the truck to prevent shifting. After placing all of the items in the new house, they took me from room to room and gave me the opportunity to have them move things to different locations if it didn't look the way I thought it would. I love these guys and I highly recommend Bayflower Moving Group to anyone that needs a mover!

Service cost: $3000

Nobody likes moving, let's be honest. But out of the sea of movers you can choose from, Bayflower is the ONLY one that gives you all of the information up front. Not only do they talk about their own polices and pricing, but my sales rep gave me SO much information about how moves work and the realities of moving in DC. What I never could have known when getting ready to leave the city is that long distance moving companies use an 18 wheeler tractor trailer to do moving. This makes sense because they want to move as many people at a time to keep costs down and obviously to make it logistically possible. Now I never realized that in DC you cannot use a tractor trailer, whether it's legal or not is not the issues but just physically it's impossible for a trailer to move around on those streets. Out of the 5 companies I talked to, Bayflower was THE ONLY ONE to tell me any of this. Not only that, but since they knew that the trailer was not going to make it to my house, they arranged for a smaller truck (i think 22 or 24 feet?) to come to the house to do the pickup. First of all, I appreciated that Bayflower was careful enough to include the charges for the extra truck and labor into my move cost so I knew what it would cost me. Second of all, instead of bringing the trailer and wasting time when most companies know that the trailer will not make it anywhere in the city, Bayflower just brought the smaller truck to start with to avoid that whole headache. It made my life so much simpler to not have to worry about that, and now looking back I realize that it would have made me crazy to find this out on move day when I was already super stressed! I had to give that main example of Bayflower's  thorough approach to moving. Beyond the above, the estimate was meticulous and not one extra dime was charged. I loved everything from my first phone call to the moment the movers left my new home. Everyone involved with my move was personable, helpful and clearly they have great communication between departments because my sales rep made sure that the operations department was aware of my special requests and time limitations (yes I was THAT CUSTOMER, sorry guys!). Seriously Bayflower really worked hard for the customer, and puts their needs first (well, as long as they can accommodate it within their guidelines). You will feel like their most important client no matter what your move is like.

Service cost: $3000

These are the most unprofessional, unresponsive, ghetto people I have ever mistakenly done business with in MY LIFE!! They are greedy and stingy and they will rip you off with any angle they can illegally find. I have been battling this company since MARCH 2014 and they continue to dodge talking to me, avoid bringing resolve to claim less than $200 and just plan not people/customer concerned. I have missing items too! THEY COULDNT CARE LESS ABOUT ME OR MY DAMAGED PROPERTY! THEY HAVE MY MONEY!! If the tables were turned and someone had damaged several pieces of their individual property and was withholding payment, they would be outraged if they were treated the way the have been treating me and many others apparently. I have tried resolve through the BBB and they just gave up because these people are so unreasonable we couldn't get them to just be fair and pay. On top of all of my scarcely insured items they damaged in transport - one of their drivers was about to leave my home and knocked over my personal laptop that I was working on, onto a tile floor and damaged it. Bayflower apologized when I reported it and told me to get an estimate and they would repair/replace it. I paid to get the estimate and filed the claim with pics as they requested! I called SEVERAL times for 7 months trying to get resolve. They offered me $30 for my damaged PC in a letter after the repair people said it needed to be REPLACED!! The estimate alone costed $30!!  let alone the $30 I paid to fax over all of the paperwork for both the moving claim and this one.  They are probably hoping I will just go away but I will get JUSTICE!!

Service cost: $4000

The five star ratings on here must be from the company and not the customers. They will low-ball your estimate and then when everything is packed (with unnecessary added padding and blankets bc they go by cubic feet not weight) they will charge you more money for the extra cubic ft that they didn't estimate and come on purpose with a smaller truck(with a card board sign on it) so it all won't fit in and they can tell you that according to their estimate it should've all fit. Common sense should tell you that a 1600 sq ft home of a family of four can NOT all fit in a 25 ft truck. Then tell you they can't get the rest until two days later. Meanwhile you'll get charged thousands more bc of their failure to estimate correctly. Also Phil (if that's his real name) asked for a beer after they packed up all our stuff into their truck before they drove away with it. It's still illegal to drink and drive, right? He wad the only one that could speak English too. The other traffic violation is that they don't have enough room in the truck cab for all the movers so one or two has to sit in the tailer with all your stuff, in which they had to sit back there for three hours both ways from where their warehouse and our house was. Pretty sure that is illegal. I've also heard they don't update their registrations but I didn't hear about that until after, otherwise I would've checked. They also took our stuff to a warehouse and unloaded it so they could bring the same truck back to our house to get the rest of our stuff. They loaded both truck loads onto a tractor trailer. All that logistically makes no sense and causes more opportunity for damage. Nina was the sales person that was not helpful or professional with our concerns. There was some damage to our things but we understand that would be hard to prove but they did damage the floor in our house removing the washer. We took pictures of how they did things and the damage. Joe was the one that gave us the estimate. When they did arrive with our things they were 2 1/2 hours late. They keep changing their name for the bad reviews so by the time we were done with their business they changed the name to Smart Movers (which I think is hilarious). No they're not smart.

Service cost: $7300

First off let me say READ YOUR CONTRACT! One of the pages has a secret back page that they don't tell you about with a LOT of fine print that says they can lie to you about anything to get your business and that you can never become part of a class law suit, and if you personally sue you have to pay THEIR court fees as well.
It also says anything they damage in your home while movig they aren't liable for. It also says that they are a broker, and allowed to hire out another company to handle your things and that unless you pay extra you may or may not get your things delivered on their truck. They make sure that truck is there for pick up, it's just part of the illusion to rope you in. They are liars and scammers.

I was initially contacted by Bayflower with an estimate and told that our move was so small and under the minimum that I could probably add another 25 or so medium boxes and still be worry free that the estimate will change. I added on maybe 15 boxes and my estimate ended up going up 1200. Since I did add things, I didn't complain. They did however tack on an extra couple hundred for "wrapping" the furniture that the delivering contractors even admitted to me was excessive and pointless and a way to get more $$ out of us. They also left empty tape rolls, empty bags and trash all over my house after pick up. We were told a maximum of a 10 day delivery window, but that our stuff would probably be there in 7 days. Then I was told this meant business days. So I waited patiently for the 7 day mark before I decided to check on our things and no one could give me an answer about anything. I kept calling and eventually they stopped answering. The "manager" is the only one who can give any information on delivery times and he is NEVER there! why even have any other dispatch employees if this guy is the only one who has any access to files?! Finally once they were outside of their promised delivery window of 10 business days and my legal rep called them they decided to answer me. I was told I would get a $30 discount per day for every late day, even though it cost more than that just to feed my family one meal (since I couldn't cook bc they had all my stuff) not to mention hotel fees to house us. the movers showed up on. Sunday morning with NO notice (I was promised 24 hour notice) and while I was grateful for the weekend delivery, I was told by the foreman that he didn't know of any discount and was demanding cash. HOW am I supposed to get cash on a Sunday when the banks are closed? I offered a personal check and a credit card authorization but we ended up figuring out a money order plan, although we were still refused our discount and no one from the office would answer for us. The men doing the delivery did not work for Bayflower and the foreman even suggested I write the money order our to a different company entirely. The truck was a totally different company's truck and this proved they are in fact A BROKER, no matter why they say! They unloaded our things and most everything got to is except my husbands guitar rack which cost $75 and they are only offering $12 to replace it, even though it was a brand new rack in flawless condition. They also damaged the walls of our apartment AND the inside foyer of our historic apartment building. When I contacted them to ask how they planned to compensate my landlord since these weren't damages to our direct property I was told they aren't liable and submit a claim, they might decide to cover it in 4-9 months. They had no contract with my landlord.. this wasn't our property that was specified in the contract as our own responsibility an since I can't legally sign away someone else's liability rights, I can't imagine how this is legal.
This company also said they were award winning, and I believed them since their reviews are so high! I am convinced they write their own reviews as I've tried to contact these people who posted them and heard nothing back from any of them. I also did a lot of digging and found out they have changed their name several times!! THIS IS HOW THEIR RATINGS ARE SO HIGH!

do yourself a favor, before booking these guys look up their reviews under old names. Contact Atlas and other well known competitors and ask them about this company. They will not give you a positive report. I wish I hadn't just trusted the positive reviews and done more research. save yourself the stress and money!!

Service cost: $3500

I just completed my move with bayflower and had to come here and give them a wonderful review. I was moving my things from FL to VA. Everything from start to finish was awesome, easy and no headaches. Getting an estimate with a flat price was a huge plus for me. My sales rep Joe made sure I knew my exact cost for the whole move and did not have to fork over extra cash. Staff is very hard working and they care about the customer. Office staff, movers, everyone is great. I even talked to a manager once by chance and he was really nice and helped me out, didn't make me feel like I was taking up too much of his time. I loved the way they treated me, like I was the most important customer they ever had. I give them 2 thumbs up and will tell all my friends to move with them.

Service cost: $4320

Let's start with the bringing of hidden fees-Extra long haul. I moved from a luxury apartment building and there were 4 possible routes to get freight to the truck. I showed the movers the shortest route, and the took the longest and charged me extra for it. Hidden fee two: packing supplies they used on things that were already wrapped.. Their ''customer service'' well tell you're you're problem too bad. Also their driver can't make it down my street, even though another driver did later the same day. This episode alone cost me and extra thousand dollars. You can expect to feel violated, to be lied to, grossly overcharged, oh yes and lots of broken stuff. I would select ANYONE else! Please do not use Bayflower or you may likely have a similar experience.

Service cost: $8000

This was the first time I hired movers to help me out. I moved out of my old residence and used these guys and they were awesome.. definitely my best moving experience. They called a few days early to confirm and showed up on time (early Saturday morning which I felt badly about) they had a great sense of humor about it. I had a decent amount of heavy furniture and delicate items that they handled carefully. I didn't have a box for my tv and so I had them crate it and they wrapped it up carefully, no damage at all! I heard all these warnings about movers - they're expensive, slow, etc, but these guys were incredibly fast and efficient. I would use this company again in a heart beat. Super fast, friendly and professional.

Service cost: $4220

I moved new (still packed in boxes) furniture from a furniture company in Florida to my home in Connecticut. The sales person was wonderful on the phone, and promised me the world.  "No problem" was his answer to everything.  And I had a contract stating what was to be done. When they picked up the furniture, they underestimated the space on the truck, and I was charged $400 more for extra truck space.  Having them reduce the charge to $400 was a fight - they wanted $600 . Then, when they arrived at my home in Conn, the driver WOULD NOT unpack the truck nor would he open the boxes and inistall the furniture without an additional $400 charge.  It was a nightmare.  Calls back and forth to BayFlower were to no avail.  They would not change their position. After I agreed to pay the additional money, the delivery men did a very nice job unpacking the boxes and putting the furniture together, including the 3 bedroom sets.  They did take away all of the cardboard packing materials. Using Bayflower was a terrible experience.  The communication between what the company promised me and what they told their driver was polar opposites.  I do not blame the driver - I blame Bayflower. My advice would be to NOT use Bayflower - EVER!!  .

Service cost: $2700

Horrible service! Be aware as they run a scam.   They will low-ball your estimate and present you with a new contract after everything is packed and demand you pay cash (in our case it was doubled the original quote)!! Not a cashiers check! We had lots of furniture broken, we have missing pieces of furniture and missing boxes. While the packing was efficient, it turned out to be not too careful which resulted in lots of damage. We had literally a mirror put diagonal in the wardrobe box without any padding, we also had drawers ripped out of the bad which tells me the person who was taking it apart did not know what they were doing.    When the truck showed up they came with some local guy..yes one person to unload around 300 pieces. Under the contract we were suppose to have furniture put back together, which was not the case. We had several pieces for us to built. Overall horrible service! It is a scam.

Service cost: $10000

I was not ready for a move now. But I am so in connected with my parents and as they are getting older, I felt a need to be with them at this age. Last week my mother got horribly sick and I decided to move to them. So I search the net and got bayflower's  number on internet. I made a call. They were simply amazing. Every step of the experience was smooth and satisfactory. From their great customer service over the phone, to the courteous professional, friendly movers that showed up, the moving experience was superb. The movers concentrated on getting the job done and none of my item arrived damaged. They ensured that the move was a success as I was promised. I am grateful to you guys.

Service cost: $4699