BayFlower Moving Group

Move from Maryland to California. Supervisor of the unpack was very unprofessional. Much to familiar with me, and denigrated the other movers on the job who were doing all the work he did very, very little. Broke a shelf to a cabinet in front of me because he handled it carelessly, and then showed no remorse. Just told me to put a claim in. They damaged several items in the move. Fortunately, none were irreplaceable. I expected there might be some damage on a cross-country move, but it was more that I was disturbed by the laissez-faire attitude about it. Instead of an apology, it was, "Oh, that's broken. Hm. Well, you can make a claim.".

Move size: 4 Bedroom Home Service cost: $10000

SCAM ALERT!! The sales guy Rob C is a complete liar. The company is very misleading and everything they do is in such a way in that you cannot fight the charges. ** Bay Flower Moving Group (not May Flower Moving Company) is really just a front for North American Master Lines (not North American Van Lines). Asked him several times if his company was in someway related to North American Master Lines (http://www.bbb.org/south-east-florida/business-reviews/moving-and-storage-companies/north-american-master-lines-in-hallandale-beach-fl-90062254) and he said several times he had never heard of them. He claimed that they "owned" their own trucks but the movers for pickup showed up in a North American Master Lines truck! I have a picture to prove it! ** When we were setting everything up with them like our pickup and "first available delivery date", we needed to have a couple day window as to when our stuff would arrive as we were moving across the country and I was planning on driving my cars out and my family then fly in after our stuff arrived. Rob told me the scheduled truck had to be on the other side of the country by January 2nd so he assured me that the truck would there by the 29th or 30th of December. So this is what we planned all of our travel around. Our stuff was pickued up on the 22nd of December. When I arrived to our final destination, I called to see where the truck was. I couldn't get a hold of Rob (see below) so I called customer service and she told me that my stuff was still at the origin distribution site waiting to be packed onto the semi! I was shocked as that meant it was still at least 3 days away and my family was coming the next day, expecting to see a house with a lot of boxes. She continued to tell me that a move of this length would be at least 7-17 business days. We had to buy a lot of stuff just to live.  My stuff was finally delivered today on January 6th.  ** We gave him an itemized list of everything we had in our 3 bedroom townhouse and he gave us a "estimate" for $3,200 for 766 Cubic Feet (~$4.20 per cubic foot plus their fees) sounded great to us as this was the same amount of money to rent a U-Haul. What I should have done was the math to figure out the linear feet in a truck this be. Based on an 8ft wide and 8.5ft high box truck, it left me with 11 linear feet in the truck which would never fit all of our stuff. He told me on the phone that the movers would have a line in the truck and when they got to that point they would say, "Would you like us to continue packing?". They were also suppose to do a quick estimate of whether they thought it would fit in the allocated space. Both of these they never did, they just kept packing the whole truck which was 1600 cubic feet. At the end, the total cost was $7,400!! ** When the movers came to pick up our stuff, they made me sign the contracts before they started packing. One of the key things in the contract is I would under any circumstances fight the charges with my credit card company. They made me sign a materials contract that said I would pay for whatever materials they felt were "necessary" for the items being packed. On that list was packing tape which I thought was weird and they charged $4 per roll. I thought to myself, how much tape could you possibly use on a few pieces of furniture? They used over $400 worth of tape as they would literally wrap one piece of furniture (with furniture cover) with several rolls of tape. Some of their contracts were actually from other companies that they just blacked out the name of. Very unprofessional. ** Rob sounded very sincere over the phone. He's a sales guy though. From the beginning he said his phone was on 24/7 if I ever needed to contact him. Before our move, this was true. When I tried contacting him wondering when our stuff would be delivered, he stopped answering my phone calls. I called him about every hour that day (29th) and no response. Left him a voicemails. He did eventually give me a call back and said he would look into it. I didn't hear back. Called him over and over again the next day and still no response. I used my fathers phone, which has a different area code, to call him and he answered! After I learned he was screening my calls, I knew he was just a big ol' liar. He gave me some lame excuses but it didn't matter. I confronted him on everything that was going on (ie different companies, the tape fiasco, improper practices of pickup movers, delivery date..) and he had lots of excuses. He said he would talk to the owner about it the next day and get back to me. Never heard back. ** Delivery! When we got the call that our stuff was finally being packed on the semi and would be delivered in 3-5 days, we were elated! The truck driver called me on the 5th saying that he would be here the next day and said I needed CASH for the remaining balance of a little over $3,000. I got a money order as the invoice said that I could. I filled out the money orders making them out to Bay Flower because I was told that they only use their own trucks. The truck driver got frustrated because he worked for a different moving company and couldn't accept them but after some arguing he did. He then counted my stairs and said because I have more than 7 stairs, they would charge extra. Rob and the customer service rep told me this only applied to outdoor steps when I had asked him about it earlier. So I had to pay him $150 extra since they had all of our stuff. They worked hard and were nice but very shady when it came to company names. It took me several times to get out of the truck driver what company he actually worked for. **Stay away from them! It's not worth the hassle.

Service cost: $7550

Nobody likes moving, let's be honest. But out of the sea of movers you can choose from, Bayflower is the ONLY one that gives you all of the information up front. Not only do they talk about their own polices and pricing, but my sales rep gave me SO much information about how moves work and the realities of moving in DC. What I never could have known when getting ready to leave the city is that long distance moving companies use an 18 wheeler tractor trailer to do moving. This makes sense because they want to move as many people at a time to keep costs down and obviously to make it logistically possible. Now I never realized that in DC you cannot use a tractor trailer, whether it's legal or not is not the issues but just physically it's impossible for a trailer to move around on those streets. Out of the 5 companies I talked to, Bayflower was THE ONLY ONE to tell me any of this. Not only that, but since they knew that the trailer was not going to make it to my house, they arranged for a smaller truck (i think 22 or 24 feet?) to come to the house to do the pickup. First of all, I appreciated that Bayflower was careful enough to include the charges for the extra truck and labor into my move cost so I knew what it would cost me. Second of all, instead of bringing the trailer and wasting time when most companies know that the trailer will not make it anywhere in the city, Bayflower just brought the smaller truck to start with to avoid that whole headache. It made my life so much simpler to not have to worry about that, and now looking back I realize that it would have made me crazy to find this out on move day when I was already super stressed! I had to give that main example of Bayflower's  thorough approach to moving. Beyond the above, the estimate was meticulous and not one extra dime was charged. I loved everything from my first phone call to the moment the movers left my new home. Everyone involved with my move was personable, helpful and clearly they have great communication between departments because my sales rep made sure that the operations department was aware of my special requests and time limitations (yes I was THAT CUSTOMER, sorry guys!). Seriously Bayflower really worked hard for the customer, and puts their needs first (well, as long as they can accommodate it within their guidelines). You will feel like their most important client no matter what your move is like.

Service cost: $3000

I was not ready for a move now. But I am so in connected with my parents and as they are getting older, I felt a need to be with them at this age. Last week my mother got horribly sick and I decided to move to them. So I search the net and got bayflower's  number on internet. I made a call. They were simply amazing. Every step of the experience was smooth and satisfactory. From their great customer service over the phone, to the courteous professional, friendly movers that showed up, the moving experience was superb. The movers concentrated on getting the job done and none of my item arrived damaged. They ensured that the move was a success as I was promised. I am grateful to you guys.

Service cost: $4699

SCAM ALERT! DO NOT USE COMPANY. Bay Flower Moving Group US DOT: 2019093 MC: 757617 1971 W Lumsden Road Brandon FL 33511 www.bayflowermovinggroup.com  3/29/14-Signed contract Binding Moving Estimate Job No: B7853521  Customer Rep:  Kane Golden; David Ortiz Phone: 888-377-7702  Ext. 8006 Fax    : 813-433-5162 Email : kane@bayflowermovinggroup.com  Email : david@bayflowermovinggroup.com  Email : nina@bayflowermovinggroup.com Email : kenny@bayflowermovinggroup.com Email : elizabeth@bayflowermovinggroup.com   3/29/14- Signed deposit check for $600 “This message is to confirm that on 03/29/14 11:47:31am MDT, a check in the amount of $600.00, made payable to Bayflower Moving Group was submitted using your email address as the point of contact. The confirmation number for this transaction is 14088000107.” Move date scheduled or 4/8/14. Called and sent e-mails with no response until afternoon o Saturday April 5, 2014 when it was sent to dispatch. Dispatch informed customer that they could not do the job as quoted. Sent a revised quote on Monday April 7, 2014 at 4:00 PM for next day that was not acceptable to client. Client cancelled and was told by sales she would receive an $800 refund- to cover deposit and need to change airline flights. Although this did not compensate for all additional expenses incurred because Bayflower would not abide by contract agreement, client was willing to accept and move on. Costs or delay resulting in additional rent payments, last minute scrambling, car rental. etc. well exceeded $1500 in addition to delays, trying to find new moving company, several air flight changes, tremendous aggravation and frustration, missed events, and loss of property. 4/10/14- First requested refund. Dispatch called and said they could only send $600 deposit back and whoever said they would compensate for additional costs was mistaken. At this point I had to decide if I wanted to file a lawsuit or not but in the interest of time told them to at least send back the deposit. They also requested that I not write a bad review on the company on the Internet. 4/11-4/30- Requested refund in writing every other day. 4/27/14- Finally arrived at destination. 4/28-5/19- Continued to request refund almost daily and was promised it was on its way 5/20/14.

Service cost: $4000

Since it was our first time relocation, so we were bit tensed about the entire relocation. Tension gripped us more as because we did not have any sort of idea in wrapping, organizing and re-assembling. Finding no other way out we decided to give bayflower a call. They answered all our queries with patience and set us a price quote based on the inventory. The moving representative took the initiative to make everything clear until it gets transparent to us. Our sales guy spoke volumes for the service record and customer satisfaction level. Having had a prolonged discussion with them, we got a clear view over bayflower and decided to select them. Initially, I was quite vacillating but in course of time I became well acquainted with everything To be very frank, the entire team was highly responsible and did their job with sincerity. They were well organized. Moreover, they were so dexterously professional and immensely efficient that we were not in a position to believe that moving with belongings across US could be achievable smoothly. Thanks to them for making it all possible. I wish them all the best in near future.

Service cost: $5600

The team that was sent to me were very friendly, professional, and communicational. Also good price, excellent job overall. They have done a very good job. I liked the fact all fragile items were protected with bubble wrap. Each box and piece of furniture were put in the place where we told them. I am very happy with the service I received from this moving group and there were no hidden charges. The team worked really hard without stopping.
My partner and I are thrilled that we chose bayflower!

Service cost: $3600

These guys were absolutely fantastic. I asked for three movers for our move. My girlfriend and I were moving from  Bethlehem to Fort Myers, because she got a job there and I was also happy to go and live somewhere else. Head foreman guy and two other helpers came in our apartment on time and packed the things quickly. They wrapped them so well that nothing got damaged nor broken. Both of us were very satisfied with them! They even arranged the furniture at our new place and did not charge us extra for that. They saved us so much time and money. They were very efficient, kind and friendly. For sure, if we need to move again we will call them and she will tell her new colleagues!

Service cost: $3200

Terrible experience with Bay Flower Moving Company. Spoke with Dave in the sales department. I shared my experience from my move east with a corporate company that moved my things 5-6 times before I received them. Dave assured me Bay Flower doesn’t do that. My things go right on the truck – that was the first lie. He also told me that Bay Flower was a family run company that had its own trucks. More lies. Then I provided an inventory of my things. Dave provided an estimate. I called Dave back because I forgot a few things and he assured me the estimate would be close and no need to worry. That was the next lie. Then I requested a delivery date 7-8 days after the truck was loaded. Dave emailed me back they would do their best to meet that request. That was a major lie. I signed the contract, disregarding a significantly lower bid from another moving company, since Dave assured me that my things would not be moved around and that Bay Flower was a company that cared about its customers. That was my biggest mistake! Once the contract was signed, all of a sudden Dave’s email didn’t work and he didn’t respond to my questions. At this point I should have realized the mess I was in and went with another mover but I did not. That was my second biggest mistake! They picked up my possessions on March 17th (some pieces were picked up from another location on the 18th). The packers did a good job of wrapping things and I thought all was well (I’ll share the issue found later in this saga). Then the packers tell me my things will be moved to a warehouse and wherever else they choose to move it until delivered. I questioned saying that’s not what Dave told me. But the bigger surprise was the additional cost they were charging me since Dave’s estimate was not even close to their count! Based on this information, I contacted customer service to register my concerns. They admitted Dave told me what I needed to hear to sign the contract and that they always move possessions as suits their needs. Also, they said they would review the bill. By this time I didn’t believe a word they said but I waited. And got a bill for $3000 more than the estimate! The next day I started my drive to California thinking the worst was over. Boy was I wrong!! The day before requested delivery (on March 24th), I called Bay Flower to get an update (they had not contacted me at all). Nina told me that my things were still in Maryland and I might get them in early April. As you can imagine, I went nuts. I had no clue it would take so long and did not have anything I needed to go 3 weeks with nothing. Nina said she would call me back with a delivery date that night or the next day. Of course, I never heard from her. The next day, I called again. I was told Nina was busy and that she would call me back. No call back. The next day Nina answered the phone and said she would call me by 5pm that day with the delivery date. No call back. I called the next day and the person said Nina was busy they’d tell her I called and hung up. The next day I called and they said Nina was on another call would I like to be on hold? I said yes and listened to hold music for about a minute before they disconnected me. There went week 1. Week 2 begins the same way (no customer service on the weekends). I called and no delivery date provided. In fact, if you look at my phone records, you’ll see I called every day that week and do not have a single call from them. Finally on Friday, April 4th, the agent told me they would be delivering my things Monday or Tuesday. I thought the nightmare might finally end. I was wrong again! The agent gave me the driver’s phone number and I called him and left a message. I didn’t hear back so on Sunday I called again and got the driver. Conversations with the driver would have been much easier if he spoke reasonable English. He told me he’d be here Wednesday or Thursday. At this point, I’m confused since I’m hearing two different stories. So I called Bay Flower again. The best example of Bay Flower’s complete disregard for their customers was that I called around 2pm ET and no one in the dispatch group or customer service answered the phone. I then called sales, since I knew they’d be there. The salesman told me they were all at lunch and to call back in 30 minutes. All go to lunch at the same time! OK, so I called back in 30 minutes and spoke to customer service who assured me the delivery would be Thursday at noon. I requested noon as this was now impacting my job. Wednesday afternoon I called the driver again around 3:30pm PT and he told me he was on the way and he would be to my house by 5pm. Glad I called the driver as I had not been contacted by Bay Flower of this change. I was afraid to say no so I said fine and rearranged my work to be able to receive the delivery. The truck shows up and it’s not a Bay Flower truck. It’s from some other company. (Not what I had been told). I had a cashier’s check but they wouldn’t accept that so I ran to the bank to get them a money order. And they started unloading. For the most part it was fine except communication was difficult. As they took things off the truck, I checked them off the list. And of course, there are some items missing. Then they started to put together the things the packers had taken apart (part of the contract agreement). They could not find the screws for my bed and I couldn’t help as I didn’t pack, the Bay Flower packers did. I asked what they would do as this is part of the contracted service I paid way too much for. They couldn’t do anything since they had to leave and go to another delivery. So I’m stuck again! The next day I called Bay Flower and Nina answered the phone. I asked what can be done about my bed. She told me that I had to find the screws or get new ones if I couldn’t find them and hire someone to put the bed together and Bay Flower would reimburse me. Great help! So glad I paid a premium for Bay Flower to do this work. By this time, I had enough and since my possessions were no longer being held hostage, I could finally take action. Interesting that Nina told me if I posted about my experience and left a bad review, they would not consider compensating me for the mess they created. I decided it was more important to warn other users than to fight for money. They are under contract to do this work and it should not fall to me to resolve their issues. Nina sent me a claims form. Big Help! So, I paid significantly more than estimated ($2000) and spent 3 weeks with nothing waiting for a company that would not respond to my queries. I had to adjust my work schedule to suit them at a moment’s notice since they would not keep me informed. I have no bed frame and no help to get it fixed. I work in a service industry. If I treated my customers like this, I would have been fired many, many years ago. A sales department that will say anything to get you to sign the contract and then not care afterwards and a dispatch and customer service department that will not respond to queries and disconnect the call. I take care of my mother who has Alzheimers. She was staying with my aunt in New York until the house was set up. She wound up there 2 weeks longer than planned. So they not only held my possessions and my life hostage but also put my mother’s health at risk. I warn anyone looking to make a move to avoid Bay Flower Moving Company at all costs. And when you select a better firm, make sure all is in writing. Don’t just accept their standard contract. It is written for their interests only. If the salesman tells you something, make sure you see it written in the contract. If they won’t do that, find another company that will.

Service cost: $7990

Like many others I hate to move. But I had to go through this Stressful and problematic event just last week. Fortunately for me with BayFlower Moving GroupI had no problems what so ever. It was completely special and flawless at the same time. Movers came on time and they began their work immediately. I felt that they knew what they were up to and they were managing the move very efficiently. They packed, moved and stored all my belongings without a single scratch and they were also quite fast. I was living on the 4th floor apartment and although we had an elevator the furniture would not fit in it and had to be moved down from the staircase. The boys were tough and a move that I thought was a very heavy and difficult to execute was just like a piece of cake for them. Finally I got a move that I was looking for. The company’s customer service is excellent, they kept calling me from time to time just to insure I was having no problems and the packers were caring out the move professionally. From my yesterday’s experience all I can say is that BayFlower Moving Group is a very good moving company and the services they provide are the best in the business. So if you looking to hire the services of a company that can actually be the answer for all your packing and moving stress only consider BayFlower Moving Group.

Service cost: $4000

Movers of BayFlower Moving  gave me exactly what I was looking for. I could not have asked for anything more. They have taken care of my move perfectly. The way their movers were dealing with the furniture, sensitive, expensive and vulnerable stuffs really deserves appreciation. I am sure that these movers are highly experienced and very skilled. They showed that they can manage any kind of odds. It was great to see all my belongings in one piece and in perfect condition after the move. I was never thinking to have such a timely, neat, stress free, smooth move but they made it possible for me. I thank them for their world class performance and for charging a very competitive amount. I really appreciate their service and commitment. I am sure that they have many happy and repeat customers, especially for long distance moves like mine!!

Service cost: $4000

I have moved a lot in my life. I have to relocate quite often due to the nature of my job. That is why I used many moving companies and in most of the cases ended up with disaster. Few days ago I move again and this time from FL to TX. This time I went for the quality. I was willing to spend a good amount just to avoid the troubles. So, I hired BayFlower Moving Group for the task because this s reputable company. They did not let me down. Their team showed up on time and did their job flawlessly. They nicely dealt with the problems and did necessary to avoid unwanted circumstances. It was a very smooth, stress free, awesome.

Service cost: $3000

I had over $500 in items stolen  I have made a claim to the company.  After trying to contact them numerous times, I finally got an answer saying that it will be at least 3 months for my claim to process.  Well, it has been 3 months and still no satifaction.  Trying to get Nina from the Claims department to give me any kind of communication is like pulling teeth.  No matter how many times I try to contact her, she will not answer calls or email.  I have asked for her supervisors name & number & of course she didn't give me that either.  Not only were my things lost, but among them were some special items that was given to me by my grandfather.  Those can never be replaced. On top of all that, I was quoted one price which I ased at least 5 times if this was my final price.  I was assured it was.  When the movers came, there was another $400 in charges added on. I find Bayflower to be a very deceiving company. I will NEVER recommend them to anyone I know, nor will I ever use them again.  I am totallly dissapointed in this so called "trustworthy" company.  .

Service cost: $2562

I promised I would write a review if it was a good experience . By far best movers in my opinion. They were so precise about packing my items without breaking them! It was a little expensive but who can put a price on yOur valuables that are priceless, right?? Bayflower was the right company to go with for me because I felt like they really cared. I wouldn't have done it any other way to be honest with you. In the next few years I have to move again and I will be using them.

Service cost: $5601

Don't believe any of the good reviews.  The sales person will hound you and hound you.  They will promise to be below the cost of the top companies, and the initial estimate will be lower.  THEN they show up to pack and load your items, and suddenly your estimate was too low.  THEN you are told because the initial estimate was too low, the cost of packing and loading is TWICE the rate as when you were quoted over the phone.  At this point, all your items are already on the truck.  So, you are left with the option of paying, or having them unload the truck and you STILL have to pay, and you'll lose your deposit.   Once your items are on the truck and out of your sight, the contact by the company stops.  You'll have to call multiple times, and most of the time, IF they answer, they won't have any information as to when you stuff will arrive.   When the movers finally came to my house, as they were unloading, I'm informed that because the apartment isn't sitting right on the curb, that I will have to pay a extended moving distance fee, which, of course, can only be paid in cash.   While I was watching them move items in and unpacking, one of the movers cut a HOLE into the upholstery on my couch. One of the boxes has been badly damaged (like it had falled off the truck and rolled and maybe even been run over) and when I opened the box, most items were damaged, and many items were missing. I submitted a claim in November, and since then have not heard a single thing from the company, and they are now no longer answering their phones, or responding to voice messages.  .

Service cost: $5000

Do not do business with this company, that is unless you want your property destroyed, holes punched in your walls and door frames split. This company is the worst. They moved my furniture from Richmond, VA to Baltimore, MD and left it sitting in a hot warehouse where items melted together during the month of August. After 10 working days, my furniture finally arrived in Florida. Their contract totally insulates them against any claims. Don't take my word for it read their contract. Almost everything I own was either destroyed, broken or scratched. The people that packed the truck and unpacked the truck were totally unprofessional. One of the people that unpacked the truck was covered in tattoos and piercings. As soon as he walked in the door he went to the bathroom and threw up, I don't know if it was drugs or alcohol. They are incredibly dishonest!

Service cost: $6006